Question 1

Why choose Tennis Central at Hamlet?

Accepted Answer

We know there are many tennis clubs and programs in the area, however, Tennis Central stands alone in the quality, professionalism, care and results of its programs and coaches. Our model brings world-class academy style coaches trained in the European Player Development System directly to you in the convenience of your community.  Where most programs have only one quality coach on staff, the entire Tennis Central roster will exceed your expectations.

Question 2

Do you need to be a member of the club to participate in tennis?

Accepted Answer

YOU DO NOT NEED TO BE A MEMBER OF THE HAMLET SWIM AND TENNIS CLUB TO ENROLL AND PARTICIPATE IN THE TENNIS PROGRAMS.  However, members do receive a special price on all our camps and programs.  You do need to be a member to use the pool.
​
There are family memberships still available for the season but they are going fast.  Stop in and talk to Alexis if you'd like a tour and more information.  Membership costs are detailed here.

Question 3

Do you specialize in adults or kids?

Accepted Answer

Tennis Central specializes in accelerated improvement for all ages. Our junior methodology creates a path to competitve excellence and our adult programs are designed to inspire beginners, reactivate former players and bring every player we touch to their full potential. We don't pick winners. We make them!

Question 4

How do I enroll in a class?

Accepted Answer

Please find the class you are interested in on our website under the "Programs" tab.  You will find an 'ENROLL' button for each class/camp that will take you to our online enrollment form.  All classes are booked and paid for online.
 
If you book a 'Drop-In' class please be advised that you must purchase it at least 24 hours before the class takes place.  If you purchase it less than 24 hours before the class, we can not guarantee your lesson.

Question 5

What is a 'drop-in' class and how far in advance do I need to enroll?

Accepted Answer

Drop-in classes are offered for those that do not want to commit to the full 8 week session and are for one class only. Please be advised that you must purchase drop-ins at least 24 hours before the class takes place.  If you purchase it less than 24 hours before the class, we can not guarantee your lesson.

Question 6

What happens if I miss a class?

Accepted Answer

MISSED CLASS POLICY:  Tennis Central will allow cancellations or rebookings of lessons as long as they are requested more than 24 hours from the start time of the scheduled lesson via an email to alexis@tenniscentral.net and call/text to 571-462-6100. Cancellations within 24 hours of the start of the scheduled lesson will be charged the full lesson price. Health-related cancellations within this 24-hour period will require a note from the doctor to be exempt. There will be no other exemptions. Lessons that are canceled by Tennis Central due to bad weather do not fall within these restrictions. If the student must miss class due to reasons unrelated to Tennis Central, he/she will have the option to 'make-up' the missed class on another day that the class is offered within the same session IF AVAILABLE.  Once the session is over, there will be no carry-over of missed classes.

Question 7

Who is the Hamlet Tennis Director?

Accepted Answer

Alexis Baguelin is your Tennis Director. He can be reached at Alexis@tenniscentral.net

Question 8

What happens if it rains (outside of the summer camps)?

Accepted Answer

RAIN POLICY: For those classes that are outdoor only, we will cancel class in the event of heavy or sustained rain. The instructor will be responsible for making the call regarding cancellation at least 30 minutes before the scheduled start time and will use the best weather predictions to inform his/her decision. If the entire class is cancelled, students will be able to 'make-up' the missed rain class on another day that the class is offered within the same session. Once the session is over, there will be no carry-over of missed classes. If the class begins and must be ended early due to rain, the make-up will not be offered. With prior approval by the Tennis Director, the player may also choose to join a class in another program within the same session.

Question 9

What is the 'Minimum Number of Registrants Policy'?

Accepted Answer

Minimum Number of registrants policy:

Classes need a minimum number of registrants or the class will be cancelled.  Refunds would be issued in that event.

Question 10

What is the youngest you will accept players into your programs?

Accepted Answer

Our Mini Spartans programs start at 4 years old.  If you have a very developed 3 year old that is able to focus, please email us at hamlet@tenniscentral.net to discuss and set up an evaluation lesson.

Question 11

How often should my child play for the fastest improvement?

Accepted Answer

Our experience is that the best recipe for improvement is 2 groups and one private lesson per week.

Question 12

Who teaches the camps?

Accepted Answer

Unlike most programs that staff their camps with highschoolers, the entire Tennis Central Team is composed of adults with world-class credentials/rankings that have been meticulously vetted and certified.  Each of them take your child's improvement very seriously and are always available to discuss progress or help you create an individual plan to further accelerate your child's development.

Question 13

How do I reserve a court?

Accepted Answer

There will be many camps and clinics on the courts through the year, so we STRONGLY recommend that you reserve your court.  ALL COURT RESERVATIONS are done online through our Free Play By Court App.
To sign-up is really simple, you will have to: 
1. Download our new app "Playbycourt" to reserve a court here: LINK (Android) LINK (Apple)
2. Sign-up with your Hamlet Membership email, and then enter the phone number, name and family members.

3. Email hamlet@tenniscentral.net to activate your account

Question 14

Can I bring my outside instructor to give me a lesson?

Accepted Answer

The Hamlet Swim and Tennis Club rules expressly state that outside instructors not certified by Tennis Central are not allowed on the Hamlet courts.  We have worked hard to design a clinic line-up for kids and adults to meet the needs of the members and welcome any comments or suggestions from the community on how we can continue to improve.  Our private lessons or semi-private lessons are fully customizable and our coaches are the best in the area.

Question 15

What is Tennis Central Refund Policy?

Accepted Answer

REFUND POLICY:  Tennis Central does not offer refunds under any circumstances.  Payments received can be redeemed in the form of credits that can be applied to any product or service that Tennis Central provides. No shows and late cancellations are not granted credits.

Question 16

What should my child bring for summer camp?

Accepted Answer

We recommend that children bring the following to camp every day:
 
* tennis shoes with socks -- flip-flops, open sandals, close-toe sandals, black-soled shoes are not allowed on the courts.
 
* tennis racquet -- if your child does not have a racket we can help suggest a racquet that fits their size and level.  We are an authorized Babolat dealer so can also order and string the racquet for you.
 
* hat
 
* sunscreen
 
* bottle of water -- they will be able to fill up their water bottles during camp as well.
 
* snacks -- we will take plenty of breaks, especially as the temperatures rise, so little snacks that are easy to eat (like cut fruit) are great.
 
* lunch -- the kids will be exerting lots of energy so will need good food to refuel.  We will not be able to refrigerate their lunches so, if there is perishable food, consider packing in a small cooler.  
 
* change of clothes

Question 17

For the summer camps, how do you handle the rain?"

Accepted Answer

There is no rain cancellation.  Campers report to the courts at their normal time and if we are not able to play tennis outside we will do relevant activities inside the clubhouse. Tennis Central's approach values strategy and mental toughness as much as technique and playtime. We believe that the mind and the tennis IQ must be trained in a classroom setting. 
 
We welcome the Rain Breaks as they provide well-needed Brain Breakthroughs.

Question 18

Can tennis staff help my little swimmer change into tennis gear?

Accepted Answer

Our staff is only allowed to help tie shoes.  They will not be able to help your child change their clothes.  Hamlet Club requires a guardian to be present at all times during the swim of any child 8 years old or younger.

Question 19

What happens if I am not able to pick up my child by the time camp finishes at 3:30pm?

Accepted Answer

Pick up closes at 3:45.  But don't worry, if you can't make it we will provide aftercare. if you arrive any time after 3:45, you will be charged the standard aftercare fee of $25 until 4:30pm.

Question 20

COVID-19: Fall 2020 Tennis Central Terms and Conditions

Accepted Answer

By purchasing, you agree to the Tennis Central Terms and Conditions. 
COVID-19 Safety Agreement
I am aware that I play an important role in keeping both my child and other children safe in this program. I pledge to inform Tennis Central immediately if my child or anyone else in my direct household contracts COVID-19. My child will not participate in any program while awaiting test results and then only return when all all household members have received negative COVID results.  
I have not experienced symptoms of fever, fatigue, difficulty in breathing, or dry cough nor have exhibited any other symptoms relating to COVID-19 or any communicable disease within the last 14 days. If I have, all the members of my household and myself now have a negative COVID test that I am required to share with Tennis Central. 
I have not, nor have any member(s) of my household, traveled by sea or by air, internationally within the past 30 days. If I have, all the members of my household and myself have taken COVID tests with negative results that I am required to share with Tennis Central.
I have not, nor have any member of my household, visited any areas within the United States that were reported by the CDC to have COVID positivity rates higher than 10%, in the last 30 days. If I have, all the members of my household and myself have taken COVID tests with negative results that I am required to share with Tennis Central.
COVID-19 Liability Release
I understand that participation in Tennis Central athletic programs and related events and activities, includes possible exposure to and illness from infectious diseases including but not limited to MRSA, influenza, and COVID-19. While particular rules and personal discipline may reduce this risk, the risk of serious illness and death does exist; and,  
I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE AND HOLD HARMLESS Tennis Central, their officers, officials, agents, and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and if applicable, owners and lessors of premises used to conduct the event (“RELEASEES”), WITH RESPECT TO ANY AND ALL ILLNESS, DISABILITY, DEATH, or loss or damage to person or property, WHETHER ARISING FROM THE NEGLIGENCE OF RELEASEES OR OTHERWISE, to the fullest extent permitted by law. 
No Refund Policy
I understand that Tennis Central does not offer refunds under any circumstances. In instances of facility closure, payments received can be redeemed in the form of non-expiring credits that can be applied to any product or service offered by Tennis Central at any future date. No shows, sickness and late arrivals are not granted credits or makeups.

Question 21

What is Tennis Central Safety Policy

Accepted Answer

Mask policy based on the new CDC recs for outdoors camp:

o   Sports Camps and Sporting Activities: Campers may remove masks for sporting activities except for certain times in groups when prolonged social distancing cannot be properly maintained.

o   Weather Note: High Heat Index Days or poor air quality days: Masks will not be required if the air quality would pose a health risk due to heat stroke. As always, Creative Summer evaluates weather days and brings campers indoors, as necessary. If camper activities are moved indoors, mask use will be required.
 
- Minimum 6 foot distancing while resting
 
- Sanitizing products on every court
 
Note: Campers are allowed to keep their masks during the whole duration of the camp if they want to keep extra precautions.

哈姆雷特網球俱樂部

通過

Frequently Asked Questions